Documentation Support

FF provides Project Documentation Service to NGOs/Trusts/Corporate Citizenship Teams and others in the area of Project Report, Annual Report, Case Studies and other required Documentation Service and support. FF also provides support in terms of photography and videography with a panel of the best experts in the country.

New Projects

  • Comprehensive capacity building programme to scale up NBA in Madhya Pradesh, supported by Government of Madhya Pradesh and UNICEF
  • Comprehensive capacity building programme to scale up NBA in Rajasthan, supported by Government of Rajasthan and UNICEF
  • Community-led needs assessment survey for Talwandi Sabo Power Ltd (TSPL), a Vendanta group entity for taking up CSR interventions in villages around the power plant.

Rehabilitation & Resettlement

Feedback Foundation offers a win-win solution for sustained business expansion by addressing the community’s rehabilitation and resettlement concerns through its Community-Led Approach to Rehabilitation (CLeAR), which identifies the community as a ‘partner’ and not as ‘beneficiaries’ in development. CLeAR believes in 3'R's that need to be addressed through community engagement: Relief, Rehabilitation, Reconstruction. 


Conventional approaches to business expansion are transactional in nature and lay emphasis on relief packages to displaced/affected communities, which exacerbates the resistance among communities. Adopting the 3R approach ensures that emphasis is on ‘development’ and land acquisition merely becomes a step in the process which culminates in –

(a) better quality of life for the host community;

(b) sustainable business expansion for the public/private entities with positive PR and brand building and

(c) realization of economic and social reforms for the government.

R&R Implementation

FF works on R&R implementation through community engagement in the backdrop of developmental activities that are aimed at improving the lives of the land owners and resultant benefits for corporate. FF also ensures R&R process to become sure, smooth and sustainable, leading to win-win solutions for all stakeholders involved and it is different from conventional approach.

R&R Plan

Feedback Foundation handling this critical aspect, it frees up management bandwidth for client to focus resources on other tasks of project development. The Feedback approach allows client to dovetail relevant programs into its CSR agenda, thereby increasing its corporate social equity. With Feedback leading this crucial process, client will not get directly involved, hence minimizing chances of negative publicity. This process actually generates positive PR for the project.

Situational Assessment

Feedback Foundation undertakes situational assessment studies by building rapport with the stakeholder through consultative meetings and through Participatory social assessment and mapping - Livelihood mapping, Social mapping, Institutional mapping & Stakeholder mapping.

Social Impact Assessment

  • Interaction with key stakeholders
  • Reconnaissance Visits – field observations and meetings with key persons [Sarpanch, BDO, Gram Sevak etc]
  • Community Meetings [Cluster/Village/GP]
  • Situational assessment-secondary data and PRA tools used to elicit community realities and perceptions
  • Assessment and identification of ‘Trigger Tools’
  • Planning of community engagement activities- ODF drive, SHG strengthening etc
  • Communications Needs Assessments – all stakeholders’ culture, habits & perceptions
  • Identification of Confidence Building Measures [CBM’s]
  • Community mobilization and triggering – identification of natural Leaders
  • Strengthening institutions such as SHGs and other CBOs, including Bank linkage
  • Formation of R&R Committee to act as the nodal facilitating agency for affected people.
  • Implementation of CBM’s
  • Identification of trainings and capacity building needs
  • Communication Roll Out
  • Consultative meetings with all stakeholders on the R&R package
  • Participatory Social Impact Assessment:
    • Social Impact Assessment study for generating quantitative information
    • Participatory Social Impact Assessment Study for gathering qualitative data
  • Preparation of R&R Plan and roll out plan
  • Implementation support

Research & Studies

Feedback Foundation also provides services for undertaking studies and researches of socio-economic significance in a wide variety of sectors - education, poverty reduction, social-inclusion, social infrastructure etc. The key organizational aim for undertaking these studies is to support the cross cutting areas of development, which compliment FF’s key domain of expertise.

Assessments & Feasiblity Studies

Page under construction

Baseline & Endline Surveys

FF specializes in social research and in conducting surveys/research for various clients. FF has expertise in conducting Studies on sanitation, water, and other fields. FF uses a combination of qualitative research techniques such as focus group discussions and participatory research as well as quantitative research techniques. Social research deals with research on causes and issues that can contribute to action, which would bring about social change. Rural research pertains to research in, of and for rural areas for social issues.

Documentation Support

FF provides Project Documentation Service to NGOs/Trusts/Corporate Citizenship Teams and others in the area of Project Report, Annual Report, Case Studies and other required Documentation Service and support. FF also provides support in terms of photography and videography with a panel of the best experts in the country.

Evaluation Studies

evaluation studiesPage under construction.

Urban & Rural Sanitation

 FF provides consultancy services for several non-technical aspects in the water sector. FF supports the government in rural India, implementing the Nirmal Bharat Abhiyan (NBA) with the support of multilateral agencies and state governments, by using community led approaches and the citizen led approaches in urban areas on behalf of ULBs, to create open defecation free communities, and also facilitate them to become totally sanitized.

Capacity Building

Feedback Foundation has conducted 659 capacity building events across various states of India and Nepal. These include:

Orientation/Sensitisation workshop at the State/Divisional/District level (1 day).

The objective is to sensitize key stakeholders on the Community Approaches to Total Sanitation and and formulate a strategy roadmap to support the Swachh Bharat Mission (R). This is critical for creating an enabling environment to push the ODF agenda in the State/District. Till date, Feedback Foundation has conducted 235 such events across 22 Indian States and in Nepal (2 events).

Training of Trainers (TOT) workshop at the State/District level (5 days).

The objective of the TOT workshop is to train a critical mass of trainers on concepts, approach and methodology of creating Open Defecation Free communities through classroom and field-based experiential learning for scaling-up the program in the District. Till date, Feedback Foundation has conducted 228 events across 21 Indian States and in Nepal (13 events).

Training of motivators (TOM) at the block level (5 days).

Feedback Foundation conducts TOM for creating select GPs open defecation free at the Block level. The trained motivators who emerge as sanitation champions help to scale up the program at the block level. The objective of this event is to train a critical mass of motivators on concepts, approach, and methodology and skill development through hands on training for collective behaviour change. Till date, the Foundation has conducted 65 such events across 9 Indian states.

Follow-up / Refresher workshop (3 days).

The objective is to re-organize the efforts and address the gaps in knowledge, skills of trainers and motivators, as well as reviewing implementation plans and monitoring systems. Till date, Feedback Foundation has conducted 52 trainings across 11 Indian states.

Mason Trainings.

The Foundation also conducts mason training to construct safe toilets across all geographical locations. 26 such trainings have already been conducted across locations.

Handholding events

The objective of the hand holding support is to build the capacities of the core field team for implementing the Community-Led Sanitation approach. The capacity of the core team is built through rigorous training on the principles and practices of community led approach. The trained resource is given hand holding support during the on-ground implementation. The idea is to provide technical support in implementation of initiatives to create demonstrable units of ODF communities by the communities themselves in a time bound manner and in the process build the capacity of the core team. Based on the learning from this demonstration, the Government can suitably scale-up the approach across the district/state in different phases.


Project: Strengthen the capacity of state institutions in rural water supply and sanitation sector in Bihar

The broad objective of the assignment is to strengthen the capacity of state institutions in rural water supply and sanitation sector in Bihar to accelerate NBA implementation using CATS/CLTS as a core community mobilization approach. This is proposed to be done by creating a pool of master trainers trained in CATS / CLTS methodology within the PHED / Bihar State Water and Sanitation Mission (BSWSM) system, through this assignment, who can in turn train ‘Swachhata doots’ and help to complement the ongoing NBA programme in the state and scale up sanitation initiatives in all the districts, to achieve open defecation free outcomes.
Project: NRLM Karnataka
NRLM –Karnataka is keen to scale up sanitation in the Gram Panchayats where SHG federations are actively functioning under NRLM intervention. It is envisaged that, capacity building of NRLM resources will results in achieving ODF status of 40 GPs where they are active across 4 districts. The four districts selected for the interventions are Mysore, Tumkur, Koppal and Gadag. UNICEF entrusted Feedback Foundation to undertake the task.
Project: UNICEF, Madhya Pradesh
12-Training of Master Trainers (5 days training), 20 Supportive Supervision in district level trainings (5 days training, 64- Supportive Supervision in block level trainings (3 days training). To facilitate 6 villages in each district ODF.
Project: HCL Foundation
HCL Foundation has agreed to cooperate Feedback Foundation for Capacity Building and providing hand holding support to facilitate 5 GPs ODF on sustainable basis.
Project: UNICEF, Tamil Nadu
Two districts of Tamil Nadu viz. Coimbatore and Madurai are being focused by the State government to make them ODF by end of 2016. The current IHHL coverage in Coimbatore is 81.86% which is second highest in the state whereas, the coverage in Madurai district is 57.73%. To achieve the objective of creating ODF district, capacity building of resources on CATS approach at various levels towards scaling up the mission is required.
Project: UNICEF, Uttar Pradesh
10-Training of Motivators (5 days training), five batches of 3 day refresher workshop in the district. Two divisional level workshop and 1 state level workshop. The assignment also involves providing handholding support to 10 focused district to scale up SBM-G.
Project: 62 villages facilitated to become ODF in two districts of Odisha
Feedback has provided handholding support in 2 districts of Odisha, where 62 villages have been facilitated to become ODF. This was supported by Govt. of Odisha. With support from UNICEF Odisha, FF was mandated to build the capacities of UNICEF project coordinators and DWSM through handholding support in Koraput district of Odisha to create Semiliguda block Open Defecation free.
Feedback Foundation in association with UNICEF Assam has piloted the CLTS approach in Dibrugarh district of Assam to create Lahoal block Open Defecation Free. 5 GPs, including 40 wards have attained ODF status. Based on the learning from Dibrugarh, the Foundation was engaged to provide handholding support to create Lakwa block open defecation free in Sivasagar district. Now the District has owned up the entire process and is driving the campaign on its own.

Feedback Foundation & UNICEF State Office in Rajasthan, demonstrated ODF creation in 25 GPs across 8 pilot blocks selected by UNICEF, to build the capacities of the respective DWSCs. In many of these assignments, developing contextualised capacity building modules has been one of major deliverables.
The Foundation has also partnered with UNICEF Bihar to develop strategy for scaling up of SBM (R) in the State. Capacity building of the resources is most critical part of the assignment. Under this assignment, Feedback Foundation will facilitate about 20 workshops at state and divisional levels to train about 600 motivators across the State. Handholding support is being provided in Khagria district to achieve ODF GPs in a sustainable manner.
Feedback Foundation has provided handholding support to the district administration of Dhar and Sehore to create Badnawar and Budni blocks respectively Open Defecation Free in MP. This was supported by the State Govt. partly supported by UNICEF state office of MP.
UNICEF MP had engaged Feedback Foundation to build capacities at state and divisional levels through TOTs and also to provide handholding support to the trained motivators in 10 districts.

Implementation Support

FF facilitates the district/block to create open defecation free villages through pilot programs so that learning from the pilot can feed into the district action plan for scaling up the program at the district level. Some of the key projects executed or on-going are as follows:

Feedback has provided implementation support in four districts in Bihar (DFID-funded project) with the mandate of creating 4 focus blocks (one block in each district) open defecation free using the CLTS approach/Community Approaches to sanitation, for demonstration and future scaling up.

Implementation support was provided to Dhar and Khargone districts of Madhya Pradesh where 30 GPs across these two districts were created ODF with Feedback’s support. This was supported by WSP-SA, [The World Bank].

With the support of UNICEF and the district administration, Feedback had piloted School Led Total Sanitation (SLTS) (the first of its kind in India) to create rural schools and anganwadis in Shivpuri block of Shivpuri district open defecation free, child friendly and fully sanitised.

FF is also working with Odisha TMST (supported by DFID) to create 3 blocks ODF in Angul district. The project involves working with community institutions and SHGs by strengthening them to accomplish the goal of achieving ODF status. As on date, about 242 villages have been created ODF within a span of 9 months. Another intervention supported by TMST in urban area of Puri. The assignment involved creating ODF status in Puri slums, till date we have created 17 slums ODF.

FF also worked with Rotary Club of Madras to demonstrate ODF creationin one village in near Chennai using CATS. FF is also working In Delhi and Haryana Slums to promote safe hygienic practices using CATS forcreating ODF communities in urban areas as part of CSR initiatives

Implementation Support

FF creates linkages between various stakeholders’ as the key step to effective and smooth project implementation. FF engages communities during implementation to mitigate resistance and create symbiotic stakeholder relationships and strengthens local institutions for post project follow-up and monitoring.

FF facilitates the district/block and urban areas to create open defecation free villages/slums using the principles of the CLTS approach so that learning’s from the pilot can feed into the district action plan for scaling up the program at the district level. FF works directly with the community with active support from the state/district/block administrations to achieve the objective of the NBA under this support mechanism. As the success of the intervention largely depends on timely support from the government, building the capacities of the government through established institutional structures such as DWSM/C, organising cross visits to ODF villages, establishing monitoring mechanisms at all levels, etc are also the mandate within the implementation support.

The activities undertaken are largely with a professional project management approach. There are significant amount of planning & monitoring which is carried out apart from the implementation. Specific tasks typically include:

  1. Preparing a rlil-out action plan for each component;
  2. Facilitating, monitoring and quality contrli of the assigned components for implementation, mainly of the
    1. Plan of the Clusters
    2. Wealth Management Plan for hutment
    3. Linking Plan with other existing schemes in the area
  3. Setting up, guiding and handhliding the institutional framework for the community
  4. Developing a long term monitoring framework and empowering community partnerships with project authorities for O&M
  5. Development of a sense of equity and ownership amongst the community in the project area to ensure progressively higher participation in the management and contribution of O&M